An Alternative Notion Of Client

A notion of client very useful for personal development at all levels, is that considers the customer as the person that asks something or the person who offered something. This conception of customer is a powerful tool to facilitate the work, generate good relationships with people, knowing where are coordination failures and develop a reliable identity against others; colleagues, relatives, friends and everyone with whom we interact. Now, given that there is someone who meets the customer’s requests, to this we will call provider, also in a broad sense. In what follows this text, talking customer then, we are talking about who asks (or that give you), that simple. The most important feature of the client is that it is he who sets standards of satisfaction. This means that it is the customer who decides if the vendor did well his work or not, if it met its demand.

Under this view, the client cannot be wrong and now I explain you why. When someone requests something (the client) is always an expectation about what you want. It may not have completely clear certain aspects of the order, but always knows if it is in accordance or not. Therefore it cannot be wrong about what he feels. If you are not satisfied we can not challenge something that corresponds to an appreciation of him on the level of satisfaction experienced when you receive what you asked. Let us take an example associated with commercial activity: Salustiano (client) is approaching the customer service desk and requested a tiket to pay your phone bill.

Griselda, responsible, (provider) tells him to expect to generate the tiket. Griselda appears after a few minutes with the tiket. Salustiano goes to box, pay. and retires. Do before leaving intercepts it a girl, identified as polling of the enterprise and asks: how heeded it?. Salustiano responds: evil, I did not like the attitude of the person who attends the meson.