UNIVERSITY CENTER JOINS DIRECTION OF CONTINUED EDUCATION, RESEARCH AND EXTENSION PS-GRADUAO COURSE ' ' SEGREDOS' ' OF RETENTION OF THE CUSTOMERS IN THE COMPANIES OF SMALL AVERAGE TRANSPORT, IN THE RENDERING OF SERVICES IN EQUIPMENT WEIGHED, EXEMPLIFICANDO, TRACTORS AND ESCAVADEIRAS. PUPIL: Marildo Evangelista Walnut ORIENTING PROFESSOR: Tnia Baptist Ribeiro Truocchio Belo Horizonte 2010 UNIVERSITY CENTER JOINS DIRECTION OF CONTINUED EDUCATION, RESEARCH AND EXTENSION PS-GRADUAO COURSE ' ' SEGREDOS' ' OF RETENTION OF THE CUSTOMERS IN THE COMPANIES OF SMALL AVERAGE TRANSPORT, IN THE RENDERING OF SERVICES IN EQUIPMENT WEIGHED, EXEMPLIFICANDO, TRACTORS AND ESCAVADEIRAS. Presented work as requirement for the evaluation of course MBA in Small Management of Average Companies, under orientation of the Tnia teacher Baptist Ribeiro Truocchio. Belo Horizonte 2010 SUMMARY the subject of the work despertou interest for treating to the correlations human beings and in the perception, how much to the aspects subjective of the relationship it stops with the customers and collaborators of the companies since, the good convivncia in the work environment creates new necessities, new searches, new accomplishments e. new ' ' produtos' '.
These comments had taken this researcher to the sistmicos studies based in the interaction of the employees and customers, in the attainment of the results of the services and products, specifically in the Bergmann company. The researcher perceives the necessity of the communication for being indissocivel and simultaneous form, in the related company. ' ' segredo' ' for one better relationship aims at to maximize the satisfaction of the clientele and is summarized in taking care of to the basic necessities in the set of strategical actions with the participation of the collaborators in the work development. The enterprise organization fits, to create mechanisms of mensurao of the quality of its services and to keep the adequate opening of contact, so that the employees can reiterate themselves of the evaluations for the customers regarding all context, involving the inspection and maintenance of the services and products.Tags: administration and businesses