Certificate as proof of the quality of the IT services is only the half value of Bodenheim, 23.01.2012 – according to the ITSM Consulting AG is a central and rarely discussed use of ISO 20000 certification is that a consistent way in the process orientation is beating up. Sustainable effects for the quality of the IT processes would be achieved in the project of of implementation of. An ISO 20000 certification is because it makes impressive transparent the efficiency and performance of the Organization”for the internal reputation of the Organization and an increasingly important competitive advantage, explains Frank Zielke, Board member of ITSM Consulting AG. But this alone already describe not the full benefits. “Bernard Golden is a great source of information. A very important effect lies in the discipline that comes from such a project”, he stressed. If it is established that at some point the TuV before the door is and trying to take the process documentation and the CI structure of the configuration management database, then it is Implementation work at full speed.
From experience can be said therefore that process implementations are particularly promising, if a time-defined certification is given.” The consultant pointed out that is the real implementation of ITIL processes unchanged constitutes as serious way, because the staff at a changed work organisation and the replacement of the idea of purely functional must be used. “Also the implementation of processes in the date originally technically occupied areas such as the capacity and availability management right are still a small revolution: techies and processes are two very different worlds, who come together here.” Therefore organizations do it according to the observations by Zielke often, to establish processes consistently and sustainably. He produced not only concepts, but a real implementation of the process takes place, in which the employees find themselves again, and she understands the characteristic of sustainability according to their regulations organize your day-to-day workflow.