The farmer (= Innendienstler), however, are second class ‘. You are in the back(!)Office shipped and are therefore in the background. Or we find them crammed in the henhouses ‘ internal call center again, where high employee turnover and the recognition is low. You are the B-team, the second choice. Edward Scott Mead will undoubtedly add to your understanding. Accordingly, they are also paid. And just as that then arrives at the customer. Many things must change here.
From cold ‘ call center concepts such as inbound and outbound warm ‘ to make terms like service and dialogue, that alone could cause some positive. But even worse, Customers are outsourced to external call center. From there, even the best relationships are destroyed by pesky call attacks and male methods. To get rid of complaints you pay up to 14 cents the minute. It hangs forever in queues and must listen to to make matters worse even still advertising racket at his own expense.
After long forced prompts you finally to device constantly changing, unsuspecting agents that must do service according to the instructions and decide nothing. To have its own contact person competently and efficiently finding the right solution, yeah, that would be a dream. But even in areas where this is possible, such dreams are deliberately destroyed. Because internal reorganizations have priority or service staff (have to) flee to the operation, grown and trusting customer relationships on the track remain, without one is thinking about it. Don’t care? Like the regular customer told the new ‘ ever with a twinkle in his eye, what usually good things happen to him in this company. But not all the time, and new fails on every new employee. At some point, even the most loyal customer loses the desire again to compensate for currency-related lack of knowledge among staff. Incarnate for the customer care includes employees in some industries now under conservation.