Also in 2009, REALTECH will be represented as a partner on the world’s largest trade fair for information technology, CeBIT in Hannover, Germany. In a question-answer forum Maurice Gallagher, Jr. was the first to reply. IT service management as in the previous year presents itself REALTECH again as partners at the booth of Pan Dacom networking AG (Hall 13, stand C47). Filed under: Fox Rehab. The focus will be business process management (BPM). REALTECH offers a practical and suitable for medium-sized software solution for the monitoring of IT-supported business processes for the IT discipline: the latest theGuard! Service Management Center 6.2 allows the ITIL compliant management of heterogeneous IT infrastructures. With the business process management module of the theGuard! Service Management Center can technical key figures of their IT infrastructure companies assign the above business processes and enable to monitoring of IT-supported business processes. Availability and performance reports from the network or the application level are summarized by the solution and clearly arranged dashboards process-oriented shows. So see IT managers at a glance, how technical errors will specifically affect business processes.
High-performance system interfaces allow the integration of business process data. These are gained by linking existing ERP systems, such as, for example, from SAP or other manufacturers, and linked to the own status information of the IT infrastructure. It aims to generate business relevant metrics through a comprehensive and complete monitoring of IT supported business processes. The BPM reporting tuned provides extensive data about the extent of the service levels up to the detailed performance of individual process modules. At CeBIT, REALTECH shows an advanced feature of the theGuard! Service Management Center.
“Newin is the Dependency Walker”. In practice, a manual and Visual evaluation on the basis of all process relationships within an IT system is hardly possible. “Through the Dependency Walker” dependencies of business processes as well as their objects can be with each other in free selectable level of detail per slider represent. For example, the CPU utilization on the database server for a high application response time may be responsible. Possible reasons for failure are achieved the compaction of information quickly visible and this quick analysis for the change and incident management. REALTECH has designed the BPM solution for mid-market and opted for a pragmatic approach: small and medium enterprises get with the theGuard! Service Management Center the opportunity to introduce a solution for IT service management in small and manageable steps. Operation can so first of all critical business processes to monitor, and then expand the IT management as needed. Application management on the SAP partner stand (SAP & partner, Hall 4 booth) presented the well-known REALTECH “Tuning Pack for SAP Solution Manager”. This software package extends the standard monitoring functions of the SAP Solution Manager to automated processes, so that IT departments to achieve maximum efficiency in SAP mode. The seamless link to the SAP CCMS (Computing Center management system) to administrators immediately on system management data from SAP systems access and integrate their alarm scenarios. The SAP Solution Manager is the Central Applikationsmanager in SAP NetWeaver environments and is therefore directly involved in the implementation of various SAP processes. With the development of the “Tuning Pack for SAP Solution Manager” REALTECH followed a new trend in the SAP environment. In customer meetings, more and more companies ask for possibilities, as the functionality of the SAP Solution Manager can extend, to optimize their SAP solutions application management so. Due to the current demand for this solution, the subject of SAP will be Manager of one of the priorities on the SAP partner stand by REALTECH solution.