The Client

Self-regulation is focused on managing internal States, impulses, and resources. This self-regulation is formed by five emotional skills: self control: keeping under control the emotions and harmful impulses; Reliability: Maintain standards of honesty and integrity; Conscientiousness: Accept responsibility for personal performance; Adaptability: Flexibility to react to changes; Innovation: Be open and willing for ideas and novel approaches and new information. Motivation are the emotional trends that guide or facilitate the obtaining of goals. The motivation is composed of four emotional skills: desire to triumph: guiding desire to improve or to respond to a standard of excellence; Commitment: Align with the goals of a group or organization initiative: disposition to take advantage of opportunities; Optimism: Tenacity to find the goal, despite the obstacles and setbacks. Social aptitude determine the handling of relationships. They include the following skills: empathy, social skills, empathy is the ability to capture the feelings, needs and interests of the other. Empathy includes five emotional skills: understanding others: perceiving the feelings and outside perspectives, and actively interested in their concerns; Help others to develop: perceiving the needs of development of others and build their capacity; Service orientation: anticipate, recognize and meet the needs of the client political consciousness: interpret the social and political currents.

Social skills the skills to induce the desired responses in others. These include eight emotional skills: influence: implement effective persuasion tactics; Communication: Listen openly and convey compelling messages; Conflict management: manage and resolve disagreements; Leadership: Inspire and guide individuals or groups; Catalyst for change: start or handle changes; Links: feed the instrumental relations; Collaboration and cooperation: working with others to achieve shared goals; and team skills: create synergy to work in pursuit of collective goals Note: box made with information taken from Goleman (1998). For this research defines emotional intelligence, as a form of social intelligence that involves a set of skills, attitudes, skills and competencies that determine the conduct of an individual to direct the feelings, emotions and recognize those of others; Learn to discriminate between them, and use this information to guide the thinking, the action itself and contribute to individual and social well-being.