Posts Tagged ‘the present time’

Better Owners

The experience verifies that an owner of business, before being educated and using its time in planning and seeing that strategies will implement in their project, becomes an entrepreneur, and has all their positive energy in taking a passage after another one until making specific its desire to become industralist. The owners of businesses, besides the enterprising spirit, need other ingredients so that its project happens of its initial stage to its mature stage. In Mexico, the SMEs represent 50% of the gross internal product, their permanence within the national economy hits in the development of the country, nevertheless, the statistics demonstrate that more from 60% of the businesses they do not get to turn the year of life. To learn to being owner of business is a slogan that many have prevailed since the concept ” Coaching” it began to be applied in the businesses. It is verified, that when the owner is put under programs of enterprise qualification reduces its possibility of failure. It is an error, to assume like truth that a teacher who faces his students without qualification previous it will give good results him in the scholastic yield of its group. Partners will undoubtedly add to your understanding. Of the same form it happens when an enterprising person gets ready abrir the doors of her business, decided immediately selling her product with the unique guide of her desires and their necessity of personal and professional development. The subject ” Coaching de Negocios” it is in the sight of thousands of industralists who do not find solutions for their business.

The lack of planning and to tools maintain them suspended, in a vicious circle where good results do not take place, and much less the establishment of future objectives. Catalogued like one of the most successful professions of this century, ” Coach de Negocios” one has become an alternative key for the owners of small and medians companies. Where they teach to the owners of businesses to be owners of businesses? This questioning has an answer besides effective flood of sense, that it grants to the alternative owners key to obtain excellent results. This answer means that strategies exist, designed tools, systems specifically to develop all the potential of the decided people to become true owners of businesses. In ActionCOACH we taught how to be owner of business, and at the same time, through our Coaches, we helped owners of small and medians companies to be better in its business and its lives.

Contact Center

Until today we followed in the evangelisation process, because the subject is not accepted easily by the organization. He gives displeasure in many cases, the difficulty of some managers and directors, who avoid the subject, or that when already has some degree of decision, they come with the man of systems and forget the one of marketing. For that reason my first answer is: you do not begin by the technology. The CRM is a strategy of businesses fundamental and application forced in the modern company, but is a marketing decision. First that you must do is to have a strategy, to be conscious that the market is your own data base and that the individualized handling of the relations with each of your clients will consolidate the future of the company. If it brings back to consciousness enterprise she is directed not only to obtain new clients, but to conserve them, fidelizar them and to establish relations of long term with each of them, the organization will be ready to undertake a CRM project from a system of Contact Center.

The new tool will give support to the relations with the clients for the PICK UP activities, MAINTENANCE, TRANSACTION, PROMOTION, RECOVERY and LOYALTY of the clients. The Contact Center can be used for any activity that the Company develops in its chain of value, from the basic information, attention to suppliers, administration of orders and orders, intelligence of markets and data, until the individual relations with the clients, capture and attention of requests, help desk, trade, sales, collection and services of support, among others. At the time of beginning an internal project, it is important to define the return of the investment. Therefore my experience in more than 100 centers of contact in diverse countries of America, allows me to add something to the question by where beginning.